When do I get my invoice?
You’ll receive your invoice on the first day of each month, along with an itemised list of billable events for the last month.
If you didn’t receive your invoice for this month, reach out to [email protected] for help.
How do I pay my invoice?
On the first day of each month, we email you an invoice for the previous month. We also send you an itemised list of everything you’ve been billed for. At the same time, we automatically deduct the total amount owed from your default operational account.
You don’t need to take any action, but you should make sure you have enough money in your operational account to cover the payment. If you don’t, we will attempt to take the payment on each subsequent day until we are successful. We will charge interest on payments that are more than 30 days overdue.
How do I dispute my invoice?
If you think we’ve charged you incorrectly, check the itemised list of billable events we sent you along with your invoice. This will help you understand exactly what you’re paying for.
You may notice some differences between how we describe fees in the invoice and on the itemised list. This is because we charge monthly fees, but calculate them daily so we can pro-rata them. For example, 1 monthly platform fee on your invoice = 30 daily platform fees in the itemised list.
If you still think there’s something wrong, reach out to us at [email protected]. We aim to sort out any mistakes or discrepancies within 10 working days.
Where can I find my past invoices?
Your past invoices are accessible via the emails we send you at the start of each month. You should save these for your own records. If you have lost an email, contact [email protected] and we’ll resend it.